Terms & Conditions

Terms & Conditions

  1. Detailed description of goods and/or services
    Wine Flies (PTY) Ltd Trading as Little big Wines is a business in the South African Wine industry that manufactures and distributes wines.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email with your transaction number. Deliveries may take between one and five days once after receipt of purchase. The closer you are to Cape Town the sooner the delivery. Please ensure you enter the correct delivery address and contact details.
  3. Export restriction (Optional)
    The offering on this website is available to South African clients only. We are working on it and will be able to export in the near future.
  4. Return and Refunds policy
    The provision of goods and services by Wine Flies (PTY) Ltd Trading as Little big Wines is subject to availability. In cases of unavailability, Wine Flies (PTY) Ltd Trading as Little big Wines will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30 % administration fee. Please insure that all of the bottles arrived in one piece and that the boxes are not ripped. Should any of the packaging/bottles be broken or damaged on delivery please note it on the delivery note and email sales@littlebigwines.co.za. If the boxes are wet or have water/wine stains on them it’s a good indication that one of the bottles might have broken in transit. We will either refund you for the damaged/broken stock or send you new stock on our account.
  5. Customer Privacy policy
    Wine Flies (PTY) Ltd Trading as Little big Wines shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
  6. Payment options accepted
    Payment may be made via Visa and MasterCard.
  7. Card acquiring and security
    Card transactions will be acquired for Wine Flies (PTY) Ltd Trading as Little big Wines via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Wine Flies (PTY) Ltd Trading as Little big Wines separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
    South African Rand (ZAR).
  10. Responsibility
    Wine Flies (PTY) Ltd Trading as Little big Wines takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Wine Flies (PTY) Ltd Trading as Little big Wines chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 16 Old Timber Yard 27, 7th ave, Maitland, Cape Town, 7405.
  12. Variation
    Wine Flies (PTY) Ltd Trading as Little big Wines may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by  based in South Africa trading as Little Big Wines and with registration number K2011/108742/07.
  14. Wine Flies (PTY) Ltd Trading as Little big Wines contact details
    Company Physical Address: Unit 16 Old Timber Yard 27, 7th ave, Maitland, Cape Town, 7405.
    Email: sales@littlebigwines.co.za
    Telephone: +27 (72) 305-6167‬